CASE STUDY
CASE STUDY
Empowering customers through account management
Empowering customers through account management
Embedded Files
THE CHALLENGE
THE CHALLENGE
The client's software products each used independent user management and authentication systems. This presented a challenge for customers who were managing multiple user licenses across several products. The client needed to provide a central authentication solution that would allow customers to effectively manage licenses and user accounts across all products used by their organization.
THE PROCESS
THE PROCESS
Use Cases
Use Cases
We conducted an inventory of use cases across all products' user/license management workflows and developed the use cases pertaining to a new product-unifying management system.
System Workflow
System Workflow
We modeled out the users' paths through the system.
Site Hierarchy
Site Hierarchy
We organized and tested the information hierarchy.
Class Diagram
Class Diagram
THE RESULT
THE RESULT
In addition to successfully managing all licenses across all products within their organization, customers' account admins were able to also manage product billing and organizational users, including other admin role/rights.
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