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I love learning, gardening, research, solving problems, and serving others.
For the past 15 years, I’ve led research-driven, human-centered solutions delivery across a range of industries and products. Whether in-house or consulting, I excel at aligning cross-functional teams, managing competing stakeholder priorities, grokking complex problems, adapting to constraints, and translating research insights into clear business decisions. Whether running large-scale surveys, journey mapping, UX benchmarking, or deep-diving into documentation and analytics, I combine the right methods to answer critical strategic questions and produce deliverables that drive development.
Here is a small sample of some of my past projects. To schedule a live presentation of my most recent (and NDA-protected) work, please reach out!
CASE Account Management
DESIGN eService Center
DESIGN Customer Support Web Portal
DOC Process Diagram
DESIGN Insurance Admin Web Portal
DESIGN Insurance Agent Web Portal
DESIGN Claims Tool iOS 7
DESIGN Custom BrainHoney LMS (2011)
LEARNING & TEACHING
LEARNING & TEACHING
Data Visualization.pdfResearch Planning.pdfINTERVIEWS.pdfCopy of Evaluation Report for CTL.pdfRÉSUMÉ
RÉSUMÉ
Copy of Resume _ KDNChristensen 10.2026.pdfReport abuse