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CASE STUDY

 






Automating room estimates for contractors and adjustors

THE CHALLENGE

At a claim site, insurance adjustors and contractors spend a large portion of their time taking measurements for each room. They then must spend additional time recreating the floor plan in their estimating app. The client wanted a streamlined process for capturing and creating dimensioned floor plans within their mobile estimating app.

THE PROCESS

Initial Concepts

After workshopping with the mobile development team, the idea was to utilize the camera to capture the corners of the room. 

We sketched out initial UI concepts on whiteboard and paper, focusing on the main functional requirements of the app (capture, undo, complete, cancel, etc.). 

Usability Testing

To refine the ergonomics of holding and using a mobile phone or tablet to capture a room, we performed a series of paper and device tests to assess where user's hands could most easily access the UI. These tests were performed with a wide variety of users to understand hand size and mobility.

This is an example of a mobile UI created to measure hand placement.

Initial UI Prototypes

Based on the results of usability testing and continued input from the engineers developing the back-end algorithm, we began an extensive series of iterative development and internal testing. 


User Testing

At a user conference, we created a usability lab where users could test the application in a variety of staged rooms. The app collected user data during the test and users completed a questionnaire following the test.

These results were analyzed and the findings were reviewed with the engineers for further bug fixing and enhancements.

THE RESULT

After additional refinement and testing, the feature was released a new beta version of the application, where we continued bug fixing and refining the algorithm. 

The feature was fully released six months after initial concept work began.


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